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Terms & Conditions

International customers (outside Denmark)

CONFIRMATION

By placing an order, you enter into a binding agreement with Shoe Chapter and at the same time you accept our terms & conditions. When we have received your order, you will receive an automatic e-mail confirming your order. We reserve the right to cancel a certain order, if the product for some reason is not in stock at the time we receive your order. In that case we will of course notify you immediately. 

PAYMENT

Shoe Chapter accept payment by Visa, MasterCard, Maestro, Visa Electron and JCB. When paying by card you will be asked for the card number, its period of validity and the CVC code. We use a security standard called 3D-Secure, developed by VISA and MasterCard. All information is encrypted using SSL encryption, which prevents unauthorized access to card details. We do not store card numbers after the transaction has been carried out. Payment will not be withdrawn from your account until the goods have been shipped. You also have the option to pay via Paypal.

PRICES

Prices do not include delivery charges. We retain the right to adjust incorrect prices. Prices shown on the site are in Euros, Danish Kroner, Norwegian Kronor, Swedish Kronor or American Dollars. You can select your preferred currency in top of the site. All prices include applicable Danish VAT for customers inside the European Union. Purchases made by customers outside the European Union are exempt from value added tax. 20 % of the total amount will be deducted from the total when you select your country at the checkout.

DELIVERY

Goods will be dispatched on regular working days, Monday to Fridays. Orders are shipped by Fedex, except orders to Denmark which will be sent by Post Danmark. When your order leaves our shop you will receive a tracking number via e-mail that can be used to track your order on www.fedex.com or www.postdanmark.dk for orders to Denmark. All orders placed before 12.00 CET will be shipped same day.

Denmark

Free shipping

Sweden + Germany 

Shipping costs: 75,-DKK (est. 10€). 2-5 working days. FREE over 3000,-DKK (est. €402)

Rest of EU + USA and Canada

Shipping costs: 110,-DKK (est. 15€). 2-5 working days. FREE over 3000,-DKK (est. €402)

Other Non EU (Worldwide)

Shipping costs: 170,-DKK (est. 23€). 4-6 working days. FREE over 3500,-DKK (est. €469)

Please note that we do not ship to Greenland.

NB! Please note that the delivery charges do not include import costs that may be due when the package reaches the country of destination, and that Fedex do NOT deliver to post-office boxes.

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

 

HOW TO ENTER A CLAIM

Shoe Chapter provide a 2-year consumer guarantee which covers faults due to workmanship or materials during normal use of the goods. The guarantee does not cover faults, wear or damage directly or indirectly caused by incorrect use, poor maintenance, force or unauthorized intervention. Claims regarding faults and defects which should be discovered during normal inspection of the goods must be reported to Shoe Chapter immediately. The goods may then be returned for repair, replacement or, after agreement, a possible refund. Shoe chapter will cover expenditure to all correct faults returned.

In case of a claim, please contact us at support@shoechapter.com. To ease the claim process, we prefer you to attach a picture of the claim in the e-mail. After an agreement please return the faulty product to the following address.

 

Shoe Chapter
Store Torv 6, st. tv.
8000
Aarhus C.
Denmark
VAT Number.: 33351682
Phone: + 45 31 31 35 73
Mail: info@shoechapter.com

 

RETURNS AND EXCHANGES

Our returns guarantee entitles you to return the product for any reason within 14 days of having received it. You have the right to open the package and check the content but the product(s) must be returned unused. All original packaging, price labels etc. shall be returned with the product without being wrecked. You will also have to return the product(s) in the same original packaging as upon receipt (or in a similar quality and size). 

When returning goods by post please ensure that you fill in and enclose the returns form. The returns form will have been enclosed in your delivery. If you have not received one or lose it, please contact us. It is your responsibility as a customer to pay for the return-shipping in case of both returning or exchanging. In case of exchanging a product, Shoe Chapter will cover the shipping of the exchanged product back to the customer.

Exchanges: The customer covers the shipping costs back to Shoe Chapter. Shoe Chapter will then cover the shipping costs of the exchanged product back to the customer.

NB. In case of exchanging a product, please contact us so we can reserve the correct product for you in our stock.

Returns: The customer covers the shipping costs back to Shoe Chapter.

If the returned product(s) and packaging does not meet the above mentioned demands, we at Shoe Chapter have the rights to reject the package at our door.

If you have any questions, please do not hesitate to contact us at info@shoechapter.com or for urgent matters by phone +45 31 31 35 37.

Shoe Chapter
Store Torv 6, st. tv.
8000
Aarhus C.
Denmark
VAT Number.: 33351682
Phone: + 45 31 31 35 73
Mail: info@shoechapter.com